Many common problems are tackled in our Frequently Asked Questions.
If you have received a FINAL DEMAND and require an explanation of our finance processes, click here.

We use a support ticket system to manage ALL communication with Tove Valley Broadband.

Only by using this route can you be sure that your message will get seen by an appropriate person.
We promise that action will be taken as soon as possible but please remember you are dealing with a voluntary organisation.
  Use this to create a new ticket or check on any ticket you have open.

If you are a TVB Member

  • You can check for any service messages and leave a phone message on 08432 898 350.
    Messages from non-members to this number are ignored. Phone messages are recorded and sent to our support ticket system.
  • You can also subscribe additional email addresses to our contact list to be notified of news and technical issues here.